Chatelaine's Antiques Collectibles Appraisals


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Chatelaine's Antiques and Appraisals Magazine > About Us > Privacy Statement

Refund Policy

Information Collection and Use
Chatelaine's Antiques and Appraisal Magazine is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Chatelaine's Antiques and Appraisal Magazine collects information from our users at several different points on our website.

In order to request an Appraisal you must first complete the registration form. This involves providing your email address. We’ll use this information to contact you about the services on our site for which you’ve expressed interest. It’s optional to provide any other information but if you do, we can provide a more personalized experience on our site.

We ask for information on our order form including contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, we’ll use the information to get in touch with you.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the you close your browser, the cookie simply terminates. For instance, by setting a cookie on our site, you wouldn’t have to log in a password more than once. If, however, you choose to reject the cookie, you can still use our site it just may not be as personalized as it would be with a cookie.

Some of our business partners (for example, advertisers) use cookies on our site. However, we have no access to or control over these cookies.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We’ll share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use a credit card processing company to bill users for goods and services. We don’t retain, share, store or use personally identifiable information for any secondary purposes.

This web site contains links to other sites. Please be aware that we [Chatelaine's Antiques and Appraisal Magazine] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

If you wish to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you wish to use our referral service and tell a friend about our site, we’ll ask for his or her name and email address. We’ll automatically send the friend a one-time email inviting them to visit the site. Chatelaine's Antiques and Appraisal Magazine stores this information for the sole purpose of sending this one-time email. At any time, of course, your friend may contact Chatelaine's Antiques and Appraisal Magazine at oneearthmedia-go[@] to request the removal of this information from our database.

This website takes every precaution to protect your information. When you submit sensitive information via the website, this information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, as it is when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an email to oneearthmedia-go[@]

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Because we respect for the privacy of our users, we offer the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with you to provide requested services and in regards to issues relating to you account via email or phone.

Correction/Updating Personal Information
If a your personally identifiable information changes (such as your zip code), or if you no longer desires our service, we’ll provide a way to correct, update or remove your personal information. This can usually be done by emailing or phoning our Customer Support.

If you no longer wish to receive our newsletter or promotional materials from our partners, you may opt-out of receiving these communications by email at oneearthmedia-go[@]

Of course you are always notified when your information is being collected by any outside parties. We do this so you can make an informed choice as to whether you should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will update it on our site so you will always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we’ll notify you by way of an email. You’ll have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.